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| Accept returns: |
yes |
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| Buyer must return the product within: |
14 days |
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| Return shipping paid by: |
seller |
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| Accepted condition: |
unopened |
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| Refund given as: |
money back |
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| Refund given within: |
7 days |
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| Restocking fee: |
varies |
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Policy Details:
Return Policy
Thank you for purchasing our handmade Thangkas and art products. We are committed to ensuring your satisfaction with our unique, high-quality items. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Returns:
1. Items must be returned within 14days of the delivery date.
2. Items must be in their unopened condition:
- Unused and undamaged.
- In the original packaging with all accompanying certificates or labels intact.
3. Customized or personalized items are non-returnable, unless they arrive damaged or defective.
Non-Returnable Items
- Items damaged due to improper handling by the customer.
- Items not purchased directly from us.
Return Process:
1. Contact Us: Before returning any item, please contact our customer service team at [email protected] with the following details:
- Order number.
- Reason for the return.
- Photographic evidence if the item is damaged or defective.
2. Receive Authorization: Our team will review your request and provide a Return Authorization (RA) number along with detailed return instructions.
3. Package and Ship: Safely package the item in its original packaging and include the RA number. Ship the item using a traceable shipping method to the address provided.
Refund Policy:
1. Refunds will be processed once we receive and inspect the returned item.
2. Approved refunds will be issued to the original payment method within 14 business days.
3. Shipping fees are non-refundable, unless the return is due to our error or a defective item.
Exchanges:
We only replace items if they are defective or damaged. To request an exchange, contact us within 14 days of delivery.
Damaged or Defective Items:
If your item arrives damaged or defective:
1. Contact us within 48 hours of delivery.
2. Provide photographic evidence of the damage or defect.
3. We will offer a replacement or a full refund, including shipping fees.
Important Notes:
- We are not responsible for items lost or damaged during the return shipping process.
- For international orders, customs duties and taxes are non-refundable.
- Any returns sent without prior authorization will not be accepted.
If you have any questions or concerns about our return policy, please reach out to us at [email protected]. We are always happy to assist you.
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